Frequently Asked Questions

A power socket and internet at the site. The device joins your network and the cameras stay where they are.

Ordinary IP cameras connect. We check your equipment's parameters and tell you whether it meets the minimum video stream requirements.

Yes, if the site has a dedicated IP address and you are prepared to configure port forwarding. We support both connection methods.

The device restores the connection to the cloud automatically as soon as the link returns.

No. We handle marketplace communication regarding surveillance. The only thing agreed with you is the minimum video stream requirements.

Yes, and that is the usual case. We check whether the equipment meets the minimum video stream requirements and connect it to the cloud. There is no need to buy new hardware.

No. Cameras can be mounted by you or any contractor — we take care of configuration and cloud connection. Installation by us is an optional separate service.

Up to 90 days on the pickup point plan. Separate terms apply for longer retention.

Yes. Export is available from your account. Wildberries retrieves the recordings it needs through the integration itself.

25 GEL per camera monthly, with the first month free. If you handle equipment and installation yourself, there are no other charges. If you leave them to us, they are quoted separately after selection.

No. Recordings go straight to the cloud; no local storage hardware is required.

With an OwlBox device, no. It sits inside the point's network and establishes the outbound connection to the cloud itself, so a public IP and port forwarding are unnecessary and the cameras stay unreachable from the internet. Without the device a dedicated IP is required.

One device serves several cameras at the point. The exact number depends on stream resolution and bitrate, and is determined during selection.